Customer Support & Policies

Customer Support
&
Policies

Customer Support & Policies

At Ames Foods, customer satisfaction is our top priority. We’re committed to providing you with high-quality products, transparent service, and full support at every step of your shopping experience. Please review our key policies below to understand how we ensure a safe and convenient experience for all our customers.

Shipping Policy

➤ Processing Time
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays are shipped on the next working day. A confirmation email will be sent once your order is dispatched.

➤ Estimated Delivery Time
Deliveries within Pakistan usually take 3–7 business days, depending on the city and courier availability. Remote areas might take slightly longer.

➤ Shipping Charges
A flat fee of Rs. 250 applies for orders below Rs. 3,000. Enjoy free delivery on all orders above Rs. 3,000.

➤ Order Tracking
Once dispatched, you’ll receive a tracking number via email or SMS to monitor your parcel’s journey directly on the courier’s website.

➤ Delays & Public Holidays
Occasional delays may occur during festive seasons, sales, or public holidays. We appreciate your patience and assure you that your order will reach you as soon as possible.

Return & Refund Policy

Your satisfaction means everything to us. If you receive a damaged, defective, or incorrect item, we’re here to make it right.

➤ Eligibility
Returns are accepted within 7 days of delivery. Please ensure you contact our support team within this time frame to initiate your return.

➤ Condition
Items must be unused, sealed, and in their original packaging. Products that show signs of use or tampering may not qualify for a return.

➤ Return Process
Contact our support team via email or WhatsApp with your order details. Our team will review your request and guide you step-by-step through the return or exchange procedure.

➤ Refund Time
Refunds are processed within 5–7 business days after product inspection and approval. The amount will be credited to your original payment method or preferred channel.

➤ Non-Returnable Items
Please note that opened food products or items damaged due to customer mishandling are not eligible for return or refund for hygiene and safety reasons.

Privacy Policy

We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard the details you share with us.

➤ Information We Collect
We collect necessary details such as your name, email address, contact number, and shipping information when you place an order or register on our site. Payment data is securely processed by trusted third-party gateways — we never store your financial details.

➤ How We Use Your Information
Your data is used to process orders, deliver products, send updates, and improve user experience. We may also send promotional offers, but only if you’ve opted in for updates.

➤ Data Protection
We use advanced SSL encryption and secure hosting to protect your personal information. Access to your data is limited to authorized personnel only.

➤ Cookies
Our website uses cookies to enhance your browsing experience by remembering preferences and improving performance. You can adjust your browser settings to disable cookies at any time.

➤ Third-Party Disclosure
We never sell, trade, or transfer your personal information to outside parties except for services essential to fulfilling your order (like couriers or payment processors).

➤ Your Consent
By using our website, you consent to our privacy practices. Any updates to this policy will be posted here to keep you informed.

Frequently Asked Questions

After your order is shipped, you’ll receive a tracking link via SMS or email.

We accept Cash on Delivery (COD) and Online Payments through secure gateways.

Yes, orders can be canceled before dispatch by contacting our support team.

Currently, we deliver within Pakistan only, but we’re working to expand internationally soon.

You can reach our support team at support@amesfoods.com or message us on WhatsApp for quick assistance.